More questions?
Just ask.
What if the item is damaged?
This is an extreme case as the item is always reviewed, but we escalate these disputes to customer service, and make a decision based on the evidence.
Who is responsible as a seller?
The company who sells the item to the customer (us, you or our partner stores) is still the seller, therefore the product sale is recognised as a new item that is being returned to a new buyer, with applicable return rules and VAT is still applied.
What about product quality and packaging?
Our customer service team review images uploaded during the return alongside A.I, to ensure it meets your exact standard, couriers will also inspect the quality of the packaging.
